I want to place an order but I would like to phone it through. Can I do this?
That's fine, call us on 0845 634 1515 and one of our sales team will help you out.
I need some technical information on a product that is not listed in the description, what do I do?
Please Click here to Email us and we will do our very best to help you, if we are unsure we will find out by either calling the manufacturer or checking with our technical department and then get back to you.
I‘m desperate for an item! Can you deliver next day?
Yes we would be able to deliver next day providing we have all the items in stock and that you order before 2pm.
Something I‘ve ordered has not turned up yet?
Although we do quote a 2-3 day delivery there are rare instances where items may be out of stock and we are awaiting goods from the manufacturers. If this is the case we will endeavour to contact you to let you know. If no one has contacted you and your parcel has not arrived within the stated time please either go on line and in the my account section use the online tracking service , Click here to Email us or call the delivery line on 0845 272 3588 the team will then provide an estimated time of arrival.
Can I have my order delivered to a different address to my billing/card address?
Yes, go through the checkout procedure you will reach a delivery address field. This will automatically have your billing address field in. If you want to change the Delivery address just type in the preferred destination for your goods and move onto the next step.
Do you have a catalogue you can send me?
Yes, a catalogue is available and can be ordered either through the website or by calling our sales team on 0845 634 1515.
Are Light Bulbs included with your light fittings?
Yes, some light fittings do come with light bulbs included in the price. Where they don't, you will find the lamps you need clearly indicated on the product detail page and in the product information.
I want to see the status of my order. Can I do this?
Yes you must be logged in to do this but you can access the status of your parcel from the " My Account" section in the "Shopping Basket".
Do Your Prices include VAT?
At nationallighting.co.uk we give you the option to view the site with or without VAT. On the left hand side of the page you will see an icon that enables you to turn the view of VAT on or off. So whether you are a private or business customer you can select which ever method meets your needs.
Something I purchased has gone wrong or broken, what should I do?
First check to see if it is still within warranty. You can check in “My Account” on our website and look at your past orders to establish exactly when you purchased it. Next check the box or instructions (if you haven’t got them please check the website, as some items have the instruction leaflets as downloadable PDF files). Then Click here to Email us and tell us the details of the problem and we will instruct you what to do next. Please contact us BEFORE taking down fitted items as the manufacturer may require that an engineer sees the product-in-place before they will consider replacing or refunding it, as sometimes the problem can be easily fixed. We may also be able to offer a solution via email in some cases without the trouble of returning the goods.
I‘m not happy with the service I have received from nationallighting.co.uk, what will you do about it?
We will try to put things right to your satisfaction. Please put your comments in writing - this is important as things can be misheard or misunderstood over the phone - and send them by fax, post or email using the details given on the “ Contact us” page. We will investigate your comments and contact you as soon as possible.
For further assistance please contact our support team Click here to Email us