Frequently Asked Questions

  • I want to place an order with National Lighting. How can I do this?

You can place an online order on our website, www.nationallighting.co.uk, visit any of our 11 branches nationwide - please click here to find your nearest branch - or call our Customer Service Team on 0845 634 1515 to help you place your order. 

 

  • Do you have a catalogue?

Yes, our catalogue is available at any of our 11 branches nationwide and on our website. You can click here to view our online catalogue, download it as a PDF - please note you will need Adobe Reader in order to do so - or alternatively, request the delivery of our catalogue to your premises.

  • Can I see prices excluding VAT?

Yes. At www.nationallighting.co.uk you are given the choice to view prices with or without VAT. To activate this, simply click on the VAT sliding button on the top right corner of our homepage. 

 

  • I would like to apply for a National Lighting credit account. How do I go about this?

All credit account applications are handled directly by our accounts department. To apply, fill out this form and print it on company headed paper, scan and email: accounts@nationallighting.co.uk

  • Which cards can I use to shop at www.nationallighting.co.uk?

We accept all major UK credit and debit cards such as Visa, MasterCard or Maestro. For further details on Payment Methods, please click here

 

  • How will I receive the products I order?

When placing an order at www.nationallighting.co.uk, you can choose to have the goods delivered to your premises or, alternatively, collect them within 30 minutes from any of our 11 branches nationwide with our 30-minute Click&Collect Service - click here to find your nearest branch. For further details on delivery methods, please check our Delivery & Returns policy clicking here.

 

  • Do you offer international shipping?

No. Currently, National Lighting only offers delivery throughout the UK.

 

  • Where is my order?

After placing your online order, you will receive a confirmation email stating the expected delivery date. Please remember to check all your email folders, including Spam. If you haven't received it and would like to track your order, please contact our Customer Service Team on 0845 634 1515. Alternatively, you can track your order by signing in to your account or clicking here. Don't have an account? Please click here. 

  • Something is missing or broken in the order I have received. What should I do?

All shortages or damaged goods must be reported to our Customer Service Team in writing within 48 hours upon receipt of the goods and should include a picture of the damaged or missing goods in order to proceed further. Please note that damaged goods should be kept in their original package. T&Cs apply.

  

  • I have purchased a faulty item. What should I do?

We offer up to 5 years guarantee on all our products, so the first thing you need to do is check whether the product is still within its guarantee period - you can do this by signing in to your account to check the exact order date. Then contact our Customer Service Team and we will instruct you on the next steps. Please take a picture of the item and contact us before taking any fittings down, as additional photographs or checks may be required to process a replacement or return.

  • I am not happy with the service I’ve received from National Lighting. What will you do about it?

At National Lighting, we pride ourselves in providing our customers with quality products, expert advice and outstanding customer service. If you are unhappy with the level of service you have been given, please Contact Us in writing – by email, post or fax -  and give us the details of the issue you’ve experienced so we have all the information we need to investigate further. We take Customer Service very seriously and will delve into each complaint individually to put things right.  

  • Can't find what you're looking for?

If you can't see the answer for your question please click here to email us.