COOKIE USE

Nationallighting.co.uk uses first and third-party cookies to improve your shopping experience - for instance, to remember your login details, shopping history or optimise our website's performance. By continuing to use this website, you are consenting to the use of these cookies. Please click 'More Information' for a detailed description of the information and cookies we collect.

Delivery and Returns

Delivery

National Lighting operates a fast and reliable delivery service throughout the UK.

Delivery of Standard Products

Over 70% of our entire range are Standard Products, which are shipped directly from our UK warehouses and are clearly labelled as such at checkout.

All standard product orders placed before 4pm qualify for Next Day Delivery. 

Alternatively, you can place an order using our Free 30-minute Click & Collect service and collect it from any of our 11 nationwide branches within 30 minutes.

Delivery Charges on Standard Products

Above £50 (excl.VAT)

Free Next Day Delivery (Order placed before 4pm)

Below £50 (excl.VAT)

£5, Next Day Delivery (Order placed before 4pm)

*Please note that orders placed on Bank Holidays and to special delivery zones, such as the Scottish Highlands, have a minimum shipping timeframe of 48 hours.  

Delivery of Special Products

The Special Products in our range are shipped directly from our European warehouses and are labelled as such at checkout.

All Special Products have a standard 5-7 working days delivery service and are not available for Click & Collect Service. 

Orders containing Special Products

Above £150 (excl.VAT)

Free, 5-7 working days delivery

Below £150 (excl.VAT)

£10, 5-7 working days delivery

If you need further details on delivery or would require any assistance from us before placing your order, please contact us at shipping@nationallighting.co.uk

Returns

We aim to deliver our products in perfect condition and hope you will find exactly what you need within our range. However, if the product you’ve purchased doesn’t fit your needs or is not what you were expecting, you can replace or return the item within 14 days using our Returns Service. 

You can arrange a return and download all relevant documents by clicking here to log in to your account. Don’t have an account? Please click here here .

Please note that in order to process the return, items must be in good condition and in its original packaging.

Trade Returns might be subject to a handling fee which will be deducted from your refund.